Refund policy

Refund Policy

Return, Exchange & Store Credit Policy

Thank you for shopping with FRCO. We want you to feel confident, comfortable, and excited about your purchase. Because some of our products are close-fitting performance apparel, we maintain strict hygiene standards to protect all customers.

Please review our policy carefully before purchasing.

Returns & Refunds

We accept return requests within 15 days of delivery.

After this period, all sales are considered final and are not eligible for return, exchange, or refund.

All returns are subject to FRCO’s review and approval. We reserve the right to approve or deny any return request at our sole discretion.

Returned items must meet all applicable eligibility requirements outlined in this policy. Approval of a return request does not guarantee a refund if the returned merchandise is received in a condition that does not meet our requirements.

Pre-Orders

Some items may be available for pre-order with an estimated ship date listed on the product page.

If an order includes both in-stock and pre-order items, the full order will ship together once the pre-order item is ready, unless separate shipping arrangements are requested and approved.

Pre-order ship dates are estimates and may shift slightly due to production, freight, or fulfillment timelines. Once your order ships, tracking information will be sent automatically.

If you would like in-stock items to ship separately before a pre-order item is ready, please contact us. Additional shipping charges may apply for split shipments.

Compression Shorts & Intimate Apparel (Exchange-Only)

Due to the close-fitting and intimate nature of these products:

  • All compression shorts and intimate apparel are non-refundable.

  • We offer a one-time size exchange per item, when available.

  • Exchanges are valid for the same product in a different size.

  • Items cannot be exchanged for a different style, color, or product.

  • If your requested size is out of stock, store credit will be issued.

To request a size exchange, please contact FRCO Customer Support within 15 days of delivery and include your order number.

Our goal is simple: to make sure you’re in the right size. We provide detailed size charts and product photos to help guide your selection. If you’re ever unsure before ordering, feel free to reach out — we’re happy to help you find your best fit.

Exchange & Return Eligibility

To qualify for an approved return or size exchange:

  • Items must be unworn, unwashed, and undamaged.

  • All original tags and packaging must be included.

  • Items must be free from odor, stains, deodorant, body products, or other signs of wear.

  • Items must be shipped back within the timeframe provided after approval.

Items showing signs of wear, washing, odor, staining, stretching, damage, or missing tags will not be eligible for return or exchange and may be returned to the customer.

FRCO reserves the right to determine whether a returned item meets these eligibility requirements.

Return Shipping

  • Customers are responsible for return shipping costs.

  • We recommend using a trackable shipping method.

  • FRCO is not responsible for returned items lost in transit.

  • Original shipping charges are non-refundable unless the return is due to an error by FRCO.

Store Credit

If an exchange size is unavailable, store credit will be issued.

Store credit never expires and may be used toward any future purchase through your customer account.

Bundled & Promotional Items

If your purchase included a bundle or promotional discount:

  • The full set must be returned for exchange eligibility.

  • Individual items from discounted sets cannot be exchanged separately.

  • If part of a set is kept, pricing will adjust to regular, non-discounted rates.

Final Sale or Last Chance items are excluded from bundle or item-count-based promotions unless expressly stated otherwise. They do not count toward the quantity required to unlock promotional pricing, complimentary gifts, or other promotional benefits unless specifically stated.

Final Sale Items

Items marked Final Sale, including all Last Chance items, are not eligible for return, exchange, refund, or store credit.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately with photos and your order number. We will make it right as quickly as possible by offering a replacement, refund, or store credit, as appropriate.

Color & Batch Variations

Due to the nature of fabric production, dye lots, printing, and manufacturing batches, slight variations in color, tone, texture, stripe placement, or finish may occur between production runs.

We do our best to keep every FRCO piece consistent, but small differences may be visible when items from different batches are compared side by side. These minor variations are considered normal and are not treated as defects.

Need Assistance?

Questions about sizing, returns, or your order?

Contact FRCO Customer Support or DM us through our official social media account. We’re here to help you find the right fit and get the most out of your FRCO.